Frequently Asked Questions

Please note: due to COVID-19, our building is temporarily closed to the public. Some of the information below may not apply.

Click here for information on current library services.

How do I get a library card?

You can preregister for a library card by clicking here, calling us at (423) 434-4450, or visiting our Circulation Desk. Click here for more information on getting a library card, including who is eligible for a library card and what you need to bring with you when you apply.

I received a message that my library card is expired. How do I renew it?

If you receive a message that your library account is expired, don’t worry! It’s very quick and easy to renew your account. Call (423) 434-4475 and we’ll renew your card. Please call during curbside pickup hours: Monday-Friday, 11 a.m.-6 p.m. and Saturday, 10 a.m.-1 p.m.

How do I renew items?

We now automatically renew eligible items. For information on which items are eligible for automatic renewal and how to manually renew items, click here.

How do I place holds?

After searching for an item in the OWL catalog, click the “Place Hold” button corresponding to the item you want to reserve. Click the button again in the pop-up to finalize the hold. You can also call a service desk for the type of item you’re requesting. Call (423) 434-4458 for youth items, (423) 434-4349 for teen items, or (423) 434-4454 for adult items.

How many items can I check out?

Most new users are limited to two items for their first checkout. After that, library users may check out up to 40 items, with some exceptions depending on the type of item. Curbside pickup orders are limited to 15 items. Please call (423) 434-4475 with questions.

When are storytimes/other events?

We have a variety of storytimes every week. Visit our online calendar for more information on events for every age.

How do I request a new item?

Click here for more information about requesting an item, or call one of our service desks: (423) 434-4458 for youth items, (423) 434-4349 for teen items, or (423) 434-4454 for adult items.

How much does it cost to print/copy/scan/fax?

Printing and copying costs $0.15 per black & white page, $0.50 per color page. Each printer and copier has a bill/coin machine to pay for your print job.

Faxing costs $1.75 for the first page and $1.00 per each additional page faxed within the US, Canada, and the Caribbean.  Faxing is handled through a third-party service and requires a credit or debit card to pay.

Click here for more information about our printing services.

Where are your book drops?

We have an outside book and media drop box that is accessible 24/7 in our parking lot on Fairview Avenue. Our inside returns drop is past the Circulation Desk to your left. We do not have remote book drop locations.

Where is a study room/quiet area?

You can find our study rooms, available on a first-come, first-serve basis, next to the Information Desk on the second floor. The Tennessee Room is another designated quiet area, also located on the second floor. Because a lot of people visit the library on a daily basis, we can’t guarantee that the library will be silent.

Where are the newspapers?

You can find newspapers in the Polly Peterson Room on the first floor, to your right as you enter the Library. Current issues are on the spinning rack, and the current month’s back issues are located under the window seat facing the front of the Library. For back issues of the Johnson City Press, ask at the Information Desk on the second floor.

Do you have a notary?

No, we do not currently offer notary services.

Do you accept donations?

Can I advertise on your digital sign?

We accept submissions of community event posters for inclusion on our digital signs. Please be advised that there are restrictions on the type of event we can post, and that all posters are subject to library approval.

Visit to submit your event’s poster and for more information on eligible events.