Frequently Asked Questions

How do I get a library card?

You can preregister for a library card by clicking here. Then call us at (423) 434-4475 or visit the Circulation Desk to finalize your registration. Click here for more information on getting a library card, including who is eligible for a library card and what you need to bring with you when you apply.

I received a message that my library card is expired. How do I renew it?

If you receive a message that your library account is expired, don’t worry! It’s very quick and easy to renew your account. Call (423) 434-4475 or visit the Circulation Desk and we’ll renew your card. Please call during Library hours: Monday-Thursday, 9 a.m.-8 p.m.; Friday, 9 a.m.-6 p.m.; and Saturday, 10 a.m.-6 p.m.

How do I renew items?

We now automatically renew eligible items. Click here for information on which items are eligible for automatic renewal and how to manually renew items.

How do I place holds?

After searching for an item in the OWL catalog, click the “Place Hold” button corresponding to the item you want to reserve. Click the button again in the pop-up to finalize the hold.

You can also call or visit a service desk to place holds on items. Call (423) 434-4458 for youth items, (423) 434-4349 for teen items, or (423) 434-4454 for adult items.

How many items can I check out?

Most new library users are limited to two items for their first checkout. After that, users may check out up to 40 items, with some exceptions depending on the type of item.

Curbside pickup orders are limited to 15 items. Please call (423) 434-4475 with questions.

What if I have late fees and fines?

We are waiving most overdue fines right now. However, bills for items that are lost or damaged will not be waived. Click here and scroll down to the bottom of the page for more information on fees for lost or damaged items.

Do you have storytimes and other events?

Yes! Storytimes will continue to be online (Facebook and YouTube) until Fall 2021. Our other summer events are a hybrid of online and in-person, and will go back to in-person in the fall. Please visit our calendar to find upcoming events.

How do I request that you add an item to your collection?

Click here to request that we add an item to our collection. You can also call one of our service desks: (423) 434-4458 for youth items, (423) 434-4349 for teen items, or (423) 434-4454 for adult items.

Can I print, copy, scan, and fax documents at the Library?

Yes, you can print, copy, scan, and fax documents in the Computer Center on the second floor. Click here for details.

Do you have public computers and access to the internet?

Yes. Our computers are located in the Library’s second floor Computer Center. You can use a computer for up to one hour. The computers are equipped with internet, as well as Microsoft Word, Excel, and PowerPoint.

We also have WiFi throughout the building. Choose “JCPL WiFi” on your personal device to connect. You don’t need a password to connect to the public network.

Where do I return items?

We have an outside book and media drop box that is accessible 24/7 in our parking lot on Fairview Avenue. Our inside returns drop is past the Circulation Desk to your left. We do not have remote book drop locations.

Do you have study rooms or designated quiet areas?

We don’t have seating areas available for the time being, and this includes study rooms.

The Tennessee Room, which is a quiet area that houses our genealogical and local history collection, is currently only open for brief genealogical research sessions.

Where are the newspapers?

Newspapers are located at the Information Desk on the second floor. You can ask a staff member at the desk for assistance.

Do you have a notary?

No, we do not offer notary services.

Do you accept donations?

Unfortunately, we can’t accept book or media donations for the time being.

If you would like to donate financially, click here.

Do you have paper tax forms and instructions?

Yes, we have paper tax forms and instruction booklets available at our service desks and at curbside pickup. You can also find instructions at irs.gov/forms-instructions.

Can I take the TWRA boating exam at the Library?

Yes. We offer the TWRA boating exam by appointment at the Library or over Zoom. Call (423) 434-4454 to schedule an appointment.

Click here for an online study guide.